Frequently Asked Questions

Every product page has a Find my size button next to the size buttons. It asks for your height and weight, then two or three short questions about your build and how you like clothes to sit, and gives you a size you can add to the bag from the same window. Footwear has its own version of it.

Each page also carries a Fit and sizing tab with the measurements for that piece, because a coat and a dress are not cut to the same rules.

It depends on the piece. Knitwear is relaxed by design and softens with wear, so the smaller size is usually right. Outerwear is cut with room for a knit underneath. Trousers and tailoring sit closer to the body, and there we suggest the larger of the two.

If you would rather not guess, write to info@halstead.com with your height, weight and the size you normally wear, and we will tell you which one to order.

No, they are separate scales, and the size finder knows which one it is looking at from the product you are on. Women's pieces run XXS to 3XL, men's run XS to 3XL, and footwear is in US sizes.

You have 90 days from delivery to send it back, so there is no rush to decide. If you would like a second opinion before returning anything, email us — it is often a matter of a different cut rather than a different size.

Shipping is free on every order within the United States. There is no minimum and no threshold to reach.

We prepare and pack orders in 2 to 4 business days, and delivery then takes a further 3 to 4 business days. That puts most orders on your doorstep within five to eight business days of ordering. Business days do not include weekends or public holidays.

Not at the moment. We ship to addresses within the United States only, including APO and FPO addresses. If you are abroad and would like to be told when that changes, write to info@halstead.com.

Yes. As soon as your parcel leaves the warehouse you will get an email with the carrier and the tracking number. Allow up to 24 hours after that email for the first scan to appear — a number that shows nothing yet almost always means the parcel has simply not been scanned into the network. If nothing has moved after three business days, email us and we will chase the carrier.

If it has not been packed yet, yes. Email info@halstead.com with your order number as soon as you can and we will catch it if we still can. Once a parcel has been handed to the carrier it has to run its course, and you can send it back under the 90-day return policy.

Tell us and we will deal with the carrier ourselves rather than sending you to do it. If a parcel is confirmed lost in transit, or something arrives damaged, we replace it or refund you in full — including the shipping you never got the benefit of.

You have 90 days from the day your order is delivered to send something back. Pieces need to be unworn, unwashed and in the condition they arrived in, with the tags still attached.

Return shipping is paid by you, and it is deducted from your refund when you use our label. The exception is anything that arrived faulty, damaged or simply not what you ordered — in those cases we cover the return in full, and we would rather hear about it than have you send it back quietly.

Email info@halstead.com with your order number and which pieces are coming back. We send you a printable return label by email, usually the same business day. Print it, tape it to the parcel and drop it off — there is no form to fill in.

We inspect returns within two business days of the parcel reaching the warehouse and refund to the card you paid with. Your bank then takes its own 3 to 5 business days to show it. If a week has passed since our confirmation email and you still cannot see it, write to us and we will chase it.

The quickest route is to return the one you have and order the size you want straight away, so the new size is on its way while the first one travels back. If the size you need is running low, email us and we will hold it for you until your return is booked in.

We accept Visa, Mastercard, American Express and Discover, and Shop Pay if you would rather save your details for next time. Card only — we do not take PayPal, cheques or bank transfer.

Checkout runs on Shopify's own payment system over an encrypted connection. Your card details go straight to the payment processor; they are never stored on our side, and no one here sees your full card number.

Yes, and it applies on its own — there is no code to enter. Two pieces take 10% off, three take 15%, and four or more take 20%. The bag tells you how close you are as you add things.

Care instructions are on every product page and on the label inside the garment. As a rule: wash knitwear cold or on a wool cycle at 30 °C, no fabric softener, and dry it flat out of direct sun rather than on a hanger. Send tailoring and structured outerwear to a dry cleaner. A comb for bobbling twice a season keeps a wool sweater looking new for years.

Collections are made in limited runs for a season, so a sold-out colour or size does not always return. Some core pieces are cut again the following year in a new palette. If there is something particular you are waiting on, email us and we will tell you honestly whether it is coming back.

Yes. info@halstead.com is read by a person, not a bot. Write with any question before you order — we would far rather answer it first.